Return & Refund Policy

Last Updated: 5/5/2023

Thank you for shopping at https://www.pop-haven.com/

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pop Haven Located at Room 725, Building 2, Xufei Huayi Garden, Shatoujiao, Yantian District, Shenzhen, GD, China, CN.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.pop-haven.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account. You are eligible for a REFUND or EXCHANGE which are subject to the below terms:

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

Products that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Once the return request is approved, please send the goods to the address below, and then send us the tracking number by email(service@pop-haven.com) or contact page(https://www.pop-haven.com/contact). Do not send untraceable packages.

Address: Room 725, Building 2, Xufei Huayi Garden, Shatoujiao, Yantian District
City: Shenzhen
State/Province: GuangDong
Contry: China
Contact Name: Tommy Zeng
Contact Number: +8613902394391
Contact Email: service@pop-haven.com

REFUND POLICY

In order to be eligible for a refund, you have to return the goods within 14 days of your purchase. If the product is damaged in any way, or you have initiated the return after 14 days have passed, you will not be eligible for a refund.

Product must be returned in its original packaging
Product wasn't used or damaged

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase.

EXCHANGE POLICY

Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 14 days. Exchanges exceeding 14 days will not be processed.

In order to be eligible for exchanges make sure that these following conditions are met:

Product must be returned in its original packaging
Product wasn't used or damaged

You are required to ship back the product for the item to be inspected and replaced.

You exchanged product will be processed Once items are received and conditions confirmed.

If you select an item with a higher value compared to the item your exchanging, we will ask you to pay the price difference. In case the value is lower, we will credit you with the difference.

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: service@pop-haven.com

Contact Form URL: https://www.pop-haven.com/contact

You will be updated for Return Status through EMAIL, provided that contact information is recorded to us.